Delivery - Timescales, Charges & Returns

Delivery Times

Our products are heavy and require careful packing and we are unable to offer a guaranteed next day delivery but we will dispatch as soon as possible.

Small panels (ie all panel products apart from Full Size Georgian sheets) are normally delivered in 3 - 5 working days as a parcel service, usually with DX Delivery. Occasionally we will use our own delivery partner if they covering your area as this saves on packaging so allows us to provide a more personal service for the same price as a parcel company. The same applies to our mouldings and other products.

Full Size Georgian sheets require a "man and a van" service and so may take 1 - 3 weeks depending on your postcode.

Please note that owing to their length dado rails, if ordered with panelling, can sometimes arrive under separate cover the day after the panels but in most cases it will all arrive at the same time.

Please note that we are exceptionally busy and occasionally items may be marked as available on “Back order". Placing orders will allocate the product as soon as it comes in on a "first come first served" basis and the website states the date when we expect to be re-stocked.

As always we strongly advise that you purchase your panelling well in advance of needing it as there can often be delays beyond our control, particularly with parcel companies struggling to keep up with the huge increase in online shopping generally.

Delivery Charges

(Mainland UK excluding Highlands & Islands. Please call for export)

 

Orders totalling under £50 (Any orders containing one or more 2.4m lengths of timber mouldings will be charged at £19 due to courier surcharges)

£9.00

Orders totalling between £50 and £99

£19.00

Orders totalling £100 and over

£29.00

Orders including full size sheets of Georgian Panelling

Starting from £39.00 depending on location

 

Returns

At all times we try to please our customers. If you are not satisfied with a product, please notify us within 28 days and return the goods to Scumble Goosie LLP, Griffin Mill, London Road, Thrupp, Gloucestershire, GL5 2AZ. Items will be refunded providing that:

  • They are in the same condition as when you first bought them; and,
  • You have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Unfortunately, postage and packaging costs are non refundable, and we cannot be held responsible for returns that do not reach us.

 

The English Panelling Company LLP - February 2021

 

 

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